Tuesday, March 20, 2007

• CRM Software - Manage Customer Relationships (18:32) - A general rule of thumb for businesses is to drop the bottom 10 percent of clients each year, based on the profitability of the relationships. Focusing on the most profitable clients--rather than all of old clients--will, in time, increase the business' overall profitability. One way to manage the profitability of client relationships is through the use of Customer Resource Management (CRM) software....
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